Our online helpdesk ticket system ensures that support enquires are organised and managed efficiently with quick response times. All tickets are archived and can be viewed by the client at any time through logging into the Kaus Hosting helpdesk. Tickets can be submitted through our online form or email.

Kaus Hosting are please to offer our innovative ‘Live Chat’ service that can be used for not only support enquiries but sales and account enquiries as well.

We have assembled a comprehensive set of support articles and step by step guides to assist you with any questions you may have related to web hosting. Here you should find everything you need but if we’ve missed something, you can also submit a support ticket. Day or night, we’re here to help – you can also see a complete history of all your previously submitted tickets. View our knowledgebase.

Sometimes you need to see it in action for the information to sink in. That’s why we’ve created a suite of video tutorials, covering many aspects of web hosting. Visit our Video Tutorials.

Our download library contains some interesting and useful documents, including how to guides and user manuals. Feel free to download them as you wish – we’ve categorized them to make finding the right document easier!

Here at Kaus Hosting we know you are busy so always check here before contacting us if something is wrong with your services. Here you will find all updates on what’s really going on and what we are doing about it to make sure your service is back to normal!

If you can’t find your issue here please feel free to open a support ticket. Day or night, we’re here to help – and you can see a complete history of all your previous tickets. View our current Announcements.